Case Studies

Problem to be solved: 

• Increase social inclusivity by allowing vulnerable groups, to be able to gain non-stigmatised access to services they might not otherwise use, such as discounted leisure activities or peer-to-peer connection with local volunteers
• Interface & seamless administration with MIS 
• Present business is carried out through spread sheet and Voucher system
• To eliminate the disparate systems there by decreasing the risk to the business and maintenance costs
• Reduce the cost of delivery / re-engineer the process to work at appropriate market depth
• Improve Customer service quality
• Increase the use digital services across services and with our customers, by providing digital solutions (smart card).

Solution: 

• Integrated portal with smart Card CashLess system. Single point of entry for the users
• Design workshop conducted with client architects to ensure early design buy-in
• Define the road map to extend the Smart Architecture into an Enterprise Architecture
• Pratyaya worked in close association with our NXP & Indentive partners to share the right Smart Card, Card Reader and Printer
• Collaborative development with client team comprising of architects and business analysts & during all phases of the project
• Implemented best practices to increase productivity and quality of product 

Benefits:

• Enhanced social inclusivity by allowing vulnerable groups, to be able to gain non-stigmatised access to services they might not otherwise use, such as discounted leisure activities or peer-to-peer connection with local volunteers
• Residents access services without the need to enrol in specific services or provide proof of ID, address etc, much of which we already hold in different systems, multiple times.
• Smart card to users that allows them to access leisure services, library services, grants and  Discount card without needing to complete different application processes. The system will allow future services  also be added.
• Minimise face-to-face and call centre administration by allowing users to register once to use multiple services
• Seamless integration of different applications
• Scalable business model supports inherent changes to the client’s business model and evolving business environment
• Acting as a pilot to the vision of hosting all of the support applications on the portal with enrolment, issuance and maintenance of smart and associated records with transactions at various touch point without revealing nature of transaction to peers. 
• MIS and reporting with detailed data analytics